• The recipient must be using Outlook 365 or the Outlook Exchange Client. If the recipient has an Outlook Email Rule that automatically “moves” the message to a different Email folder, then the Recall will not work. This is because the Recall feature only works on Emails in the recipient’s Inbox – It won’t know where to look if it.
  • Nov 28, 2017  Office 365 (Outlook 2016 Outlook 2013) - Recall or replace an email message that you sent With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven't yet opened it. You can also substitute a replacement message.
  • Jun 16, 2020  To recall an email in Outlook, both the sender and the recipient need to be Outlook email client users on an Exchange server, along with several other restrictions. Office.com 6. A window will.
  • Scenario 4: An inbox rule moves both the original e-mail and the recall e-mail to a different folder. If the recipient has defined a rule stating that both e-mails should be stored in the same folder, then it depends which e-mail is opened first. If the recipient opens the recall.
Topics Map > Office 365 > Outlook

Oct 11, 2015  I had Outlook 2007 prior to the Office 365 upgrade. With Outlook 2007 I had the Recall feature. With the same corporate account that I had before I now don't have the recall feature when using Office 365. I suppose it is possible that along with the Office SW change they also changed the way they handle email, but I doubt it.

Topics Map > Office 365 > General

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven't yet opened it. you can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.
Message recall is available after you click Send and is available only if the recipient has an Exchange account within the same organization.

365

To recall and replace a message

  1. In the folder pane, choose the Sent Items folder.
  2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
  3. Under the Message tab, choose Actions > Recall This Message.
  4. Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK.
  5. If you're sending a replacement message, compose the message, and then click Send.
To check on the recall

Action

Result

You send a message to someone. You recall the original message and replace it with a new one.

On the recipient's computer, under Tracking, the Automatically process requests and responses to meeting requests and polls check box is selected.

NOTE: To view this setting, File > Options > Mail. Scroll to the Tracking section.

Both the original message and the recall message are received in the recipient's Inbox.

Assuming the original message hasn’t been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.

NOTE: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder.

Activation processThe first thing users notice after installing the application is that it requires computer activation to enable purchase and download of commercial ebooks. There are also several applications that bring the same features to desktop computers and one of them is Microsoft Reader. This step is not mandatory and it can be skipped without affecting the functionality of the software. Reader Reading capabilitiesUsers have the possibility to test the features of Microsoft Reader using its Help file, which is offered as a sample file for being explored without any limitations.Once they start reading an ebook, users can add bookmarks that enable easy navigation to specific pages.

You send a message to someone. You recall the original message and replace it with a new one.

On the recipient's computer, under Tracking, the Automatically process requests and responses to meeting requests and polls check box isn’t selected.

NOTE: To view this setting, File > Options > Mail. Scroll to the Tracking section.

Both the original message and the recall message are received in the recipient's Inbox.

On the recipient's computer, one of the following results occurs:

  • If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, have deleted the message from their mailbox.

  • If the recipient opens the original message first, the recall fails, and both the original and recall messages are available.

NOTE: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder.

You send a message to someone. You recall the original message and replace it with a new one.

On the recipient's computer, either by rule or by an action of the recipient, the original message is moved out of the Inbox to another folder and the recall message remains in the Inbox (or it is moved to another folder also).

If the recall message and the original message exist in separate folders, the recipient receives a message that states a recall attempt failed. This occurs regardless of the Outlook configurations and the read status of the message.

The original message and the new message are both available to the recipient.

You send a message to someone. You recall the original message and replace it with a new one.

On the recipient's computer, either by rule or by an action of the recipient, both messages are moved to the same folder. This results in behavior similar to what occurs when Outlook isn’t configured to automatically process messages.

On the recipient's computer, one of the following results occurs:

  • If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, deleted the message from his or her mailbox.

  • If the recipient opens the original message first, the recall fails, and both the old and new messages are available.

You send a message to a public folder. You recall the original message and replace it with a new one.

One of the following results occurs:

  • If the recipient who reads the recall message has read access to all the items in the public folder but didn’t read the original message, the recall succeeds, and only the new message remains. You, the sender, receive a message that states the recall succeeded.

  • If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted.

If a user who has any other public folder rights opens the recall message, the recall fails, and the user receives a message that states the recall failed. Both the old and new messages remain in the public folder.

  • If the recipient reads the original message and then marks it as unread, it is considered never read and recall is successful.

  • In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall.

For more information, please visit the Office Help & Training site.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at [email protected]

How to recall an email in Outlook

Recalling an email in Outlook can save you from many awkward or embarrassing situations. Here’s how you can do that.

How To Recall Email On Microsoft 365

  1. Head to the Sent Items part of the Outlook app and double click the message that you want to recall.
  2. Navigate to the Message tab in the open window with the message.
  3. Head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.
  4. Choose to delete the unread copy of the message on the server, or replace it with a new message.
  5. Press OK

Applies to All Windows 10 Versions

Recall An Email In Office 365 Webmail

One of the most embarrassing things in life is replying to an email, and realizing you’ve replied to all, or sent out something to the recipient that wasn’t meant to see. Luckily, there is a way around this common problem. With the Outlook app as part of Office 365, you can easily recall an email — granted that you’re using a Microsoft Exchange account and the feature has been enabled by your IT department. In this guide, we’ll show you how you avoid mistakes and recall emails in Outlook.

Steps to recall an email in Outlook

The first step in recalling an email in Outlook is to head to the Sent Items part of the Outlook App. After that, you can double click the message that you want to recall. Then, you need to navigate to the Message tab in the open window with the message. You can then head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.

After following the steps above, a new window with the recall a message option should have appeared. From there, you’ll have two options, both of which will require you to press on OK afterward. You can either delete the unread copy of the message on the server, or you can replace it with a new message. The recipient might have already viewed the message, so deleting the unread copy might not always work. You can, however, select the option to receive a report on if the recall was successful.

Speed is of the essence here, and you should always recall right as you realize your mistake. If all else fails, that’s where the second option comes in, allowing you to write an apology message so that the original (error) email does not get opened.

How to recall an email in Outlook

One of the most embarrassing things in life is replying to an email, and realizing you've replied to all, or sent out something to the recipient that wasn't meant to see. Luckily, there is a way around this common problem. With the Outlook app as part of Office 365, you can easily recall an email —

Other ways to avoid having to recall messages

Recalling messages might not always work, but there are some ways you can avoid getting into the situation. First off, you should always slow down and double-check where your emails are heading. You also can even these troubles by setting up an Outlook rule to delay emails. This ensures that your messages sent through Outlook will be delayed by a certain number of minutes, giving you a short period of time to recall messages if something were to go wrong.

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